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General questions about The Green Beauty Shop

GreenBeautyShop is an online shop specialising in natural and organic cosmetics. Our range includes skincare, make-up, haircare and perfume that have been thoughtfully formulated to suit a healthy, sustainable lifestyle. We select our products with your skin, the environment and animal welfare in mind.

GreenBeautyShop focuses entirely on natural cosmetics and conscious beauty choices. We combine transparency about ingredients with a carefully curated range, so you can confidently choose products that are good for your skin and more sustainable for the world around us.

Our focus is on natural and organic cosmetics. All products are cruelty-free. Using the ‘Composition’ filter, you can easily select our vegan products, so you’ll always find products that suit your personal preferences.

Ordering & payment

You can easily place an order via our webshop by adding the natural cosmetics you want to your basket. During checkout, you fill in your details and choose a payment method. Once completed, you will immediately receive a confirmation by email. If you don’t see an email from us in your inbox, it may have ended up in your spam folder.

At GreenBeautyShop, you can pay securely using reliable and widely accepted payment methods. All payments are processed via a secure payment environment, ensuring your details are well protected.

Once an order has been placed, it is processed as quickly as possible. If you wish to make a change or cancel your order, please contact our customer service team immediately; we’ll be happy to see what can be done.

Shipping & Delivery

Orders are usually processed quickly and dispatched on working days before 3 pm. Once your order has been dispatched, you will receive a dispatch confirmation with tracking information so you can track your delivery.

Yes, after dispatch you will receive a track & trace link via email. This allows you to easily track where your parcel is and when it will be delivered. If you do not receive an email in your inbox, please check your spam folder.

We pay close attention to sustainable shipping. Where possible, we use eco-friendly packaging materials and minimise unnecessary packaging waste, in line with our vision of conscious and sustainable cosmetics.

Returns & Right of Withdrawal

You can return a product within 14 days of receiving it without giving a reason, but as these are hygiene products with a limited shelf life, strict rules apply. Please read more about this on our Shipping and Returns page.

Making informed choices & safety

The natural cosmetics range at GreenBeautyShop consists of products made largely from ingredients of natural origin and designed for gentle and comfortable use. This also applies to natural hair care products, such as shampoo, where the focus is on gentle cleansing and maintaining the natural balance of the skin and hair.

For GreenBeautyShop, natural cosmetics also mean that we take a critical view of ingredients that are considered standard in the industry but do not fit within our vision of conscious care. These include harsh cleansers, synthetic fragrances, microplastics and artificial additives that offer no functional benefit to the skin or hair.

Instead, we select products with ingredients of natural origin that are suited to the structure and needs of skin and hair. Transparency is central to this: for each product, you can see exactly which ingredients have been used and why.

For us, natural cosmetics are not about claims, but about conscious choices. We select products that feel pleasant in daily use, are transparent in their composition and fit within a conscious skincare and haircare routine.

Natural and organic skincare

In natural and organic skincare, the emphasis is on products formulated with ingredients of natural origin. Organic variants use raw materials grown with attention to provenance and the environment, without unnecessary synthetic additives.

This approach fits within a conscious choice for skincare where transparency, skin comfort and simplicity are central.

Natural suncare

At GreenBeautyShop, this naturally also means we take a critical look at the sun filters used. Within our suncare range, we deliberately avoid UV filters known to be hormone-disrupting or controversial. Instead, we opt for mineral sun filters or carefully selected clean filters that align with our vision of safe and conscious skincare.

Furthermore, when selecting suncare products, we take their environmental impact into account. Our suncare products are free from substances such as oxybenzone, which can be harmful to coral reefs and marine life. In this way, sun protection is not only about skin comfort, but also about treating the oceans and nature with respect.

Many people find that natural cosmetics are gentler on the skin and scalp, as they often do not contain harsh or irritating substances. This also applies to natural shampoo, which cleanses the hair without completely stripping the scalp of its natural oils.

Conventional cosmetics and shampoos often contain ingredients that can block or irritate the skin, which can lead to dryness or sensitivity. In our collection, we deliberately choose formulas that focus on skin and hair comfort and are suitable for regular use.

You will always find a clear list of ingredients for each product. This allows you to assess for yourself whether a shampoo or other cosmetic product suits your skin, scalp and personal preferences.

When it comes to sun cream, this means in practice that we avoid products containing UV filters known for their potential to disrupt hormones or for their harmful environmental impact. Many people find sun cream with mineral filters more pleasant to use, as these filters remain mainly on the skin’s surface and offer immediate protection.

Our range of sunscreens is designed for people who want to take a conscious approach to sun protection, without placing an unnecessary burden on the skin or body, and with full transparency regarding the ingredients used.

As natural cosmetics do not contain harsh cleansers or occlusive ingredients, these products are actually suitable for regular use. This applies, for example, to natural shampoo, which cleanses the hair without stripping the scalp of its natural oils every time.

With other care products too, the focus is on comfort and balance, so that daily use contributes to healthy skin and hair in the long term.

Product features & use of natural cosmetics

Cleansing
Cleansing products are designed to remove dirt, sebum and product residue from the skin or hair, leaving the skin feeling clean and comfortable. This always forms the basis of skincare, whether it concerns facial care, body care or hair care.

Scrubs
A scrub plays a complementary role and focuses on removing dead skin cells from the surface. This exfoliating action makes the skin feel smoother and allows skincare products to be distributed more evenly afterwards. Scrubs are not usually used daily, but occasionally as an extra skincare step for the face or body.

Masks
Masks are intended for temporary, intensive care. They remain on the skin or hair for longer and are used to provide extra comfort, care or support. Masks are used alongside daily skincare and are not a replacement for cleansing, but a supplement to it.

Relationship with creams, body lotions and conditioners
Proper cleansing beforehand also plays an important role with creams, body lotions and conditioners. Care products are intended to be applied to clean skin or clean hair, so that they can be distributed evenly and feel pleasant. Residues of dirt or previous products can affect how the skin or hair feels.

Face, body or hair masks are often used as a supplementary treatment before applying a cream, body lotion or conditioner. They are intended for temporary intensive care and do not replace daily care products, but form a separate step within the care routine.

Hydration and nourishment are two distinct properties in skin and hair care that are often mentioned together, but serve different purposes. Hydration is about maintaining the skin’s moisture levels, whilst nourishment focuses on caring for and replenishing lipids that contribute to comfort and suppleness.

Facial care
In facial care, a distinction is often made between hydrating and nourishing products. Hydration focuses on maintaining the skin’s moisture levels, whilst nourishment is intended to keep the skin comfortable and supple by replenishing nourishing substances.

Natural facial care uses plant-based oils, butters and extracts that are well-suited to the skin’s natural structure. This ensures that nourishing properties are evenly distributed and the skin feels balanced, without feeling heavy or clogged.

Products such as face serums are often formulated to hydrate and usually have a light texture. Face oils contain no water and are primarily used for nourishment. Natural face serums and face oils therefore complement each other well.

Body care
In body care, skin oils are used to keep the skin supple and comfortable. Body lotions and creams often combine moisturising and nourishing properties and are intended for daily use.

Hair care
In hair care, hair oils are used to nourish the hair and add shine, whilst conditioners are primarily intended to make the hair softer and more manageable. Here too, moisturising and nourishing properties complement each other.

Natural skincare products may feel different from conventional products because they use different types of ingredients and textures. Natural oils, serums and emulsions are often formulated without silicones or synthetic fillers that create an immediate smooth or film-forming sensation.

As a result, absorption and the feel on the skin may differ. Natural oils, for example, are gradually distributed over the skin or hair and provide a nourished, supple finish without leaving an artificial film. This applies to face care, body care and hair care, where the product adapts to the natural structure of the skin or hair.

The difference in feel does not mean that the product is less nourishing, but rather that it works in a way that is closer to the natural balance. Many people find this more pleasant with regular use, especially when comfort and a natural result are important.

Bioactive properties in facial care
Natural facial care can feel different because these products are formulated with plant-based ingredients that are naturally active in the skin. These substances are often referred to as bioactive, as they form part of natural processes in skincare.

As these ingredients do not contain synthetic film-formers, the absorption feels different to that of conventional products. The product is gradually distributed across the skin and supports the skin’s natural feel, rather than providing an immediate smooth or sealed effect.

Sensitive skin & skin reactions

Many products in our collection are suitable for sensitive skin thanks to mild formulas developed with skin comfort in mind. This applies to face care, body care and hair care, where the focus is on a pleasant experience without putting unnecessary strain on the skin.

People with sensitive skin or scalps often react more strongly to harsh cleansers, synthetic fragrances and occlusive ingredients such as silicones. By avoiding these substances and opting for natural formulas, the skin is subjected to less stress and can remain better balanced.

Many of our products are therefore formulated without unnecessary irritating ingredients. This makes them suitable for people who consciously choose mild care and want to give their skin or scalp a break.

Face and body care
People with sensitive or delicate skin often opt for natural care products because of their gentle composition. These products are designed to care for the skin without blocking it or causing irritation, so that the skin feels calmer and remains better balanced with regular use.

Hair care and scalp
Many products in our collection are also suitable for sensitive scalps thanks to their mild formulas. This applies, for example, to natural shampoo, which cleanses the hair without strong fragrances or harsh cleansers that can irritate the scalp.

For those with a sensitive or easily irritated scalp, our range also includes hypoallergenic shampoos. These are formulated without known irritants and designed for extra comfort during use.

Using the ‘Ingredients’ filter, you can easily select shampoos suitable for a sensitive scalp or specific sensitivities, so you can quickly make a choice that suits your personal situation.

Sun protection
When it comes to sun protection, people with sensitive or easily irritated skin often consciously choose natural sunscreens with mineral filters. These filters form a protective layer on the skin and are generally perceived as mild, as they interact less with the skin itself.

Our range also includes fragrance-free sun protection products, so you can choose a formula that promotes calm and comfort when protecting yourself from the sun.

If you experience a skin reaction, stop using the product immediately. As everyone’s skin reacts differently, it is important to check the ingredients list beforehand if you have known allergies. If you have any questions, please feel free to contact our customer service team for personalised advice.

Our range includes both products with and without fragrance. Using the ‘Composition’ filter, you can easily select products that suit your skin’s needs, such as fragrance-free or hypoallergenic.

Vegan & cruelty-free

Yes, all products at GreenBeautyShop are cruelty-free. We work exclusively with brands that do not carry out animal testing and do not commission third parties to do so either.

Not all products are vegan. Using the ‘Ingredients’ filter, you can easily select our vegan products, so you can see exactly which products do not contain any animal-derived ingredients.

Cruelty-free cosmetics align with a conscious and ethical approach to consumption. By choosing products that are not tested on animals, you contribute to a beauty industry that treats animals with greater respect and uses alternative testing methods.

Sustainability & the environment

GreenBeautyShop selects brands that take a responsible approach to raw materials, production and packaging. This also applies to our natural shampoos, which are formulated with people and the environment in mind.

Many conventional cosmetics, including shampoo and sun cream, contain ingredients such as microplastics, silicones and certain synthetic UV filters that end up in rivers and oceans via wastewater. These substances hardly break down at all and can be harmful to aquatic organisms and ecosystems.

That is why GreenBeautyShop selects products that are free from microplastics and environmentally harmful ingredients. In our sunscreens, we also avoid substances such as oxybenzone and octinoxate, which have been linked to damage to coral reefs and marine life. In this way, your daily skincare routine contributes to cleaner water and a healthier ecosystem.

By choosing sunscreens with mineral or clean filters, you help protect marine life and the oceans, whilst at the same time opting for conscious sun protection that fits with a sustainable lifestyle.

Many brands in our range use recyclable, refillable or minimalist packaging. This helps to reduce unnecessary waste and minimise the impact on the environment.

Sustainable cosmetics take into account both your skin and the world around you. By making more conscious choices for natural and eco-friendly products, you help reduce the burden on the environment without compromising on quality or effectiveness.

Use & shelf life

Natural cosmetics often have a shorter shelf life than conventional products. You’ll find the PAO symbol on the packaging, which indicates how long the product will last after opening. By sealing products properly and storing them in a cool place (between 16 and 19 degrees Celsius), they’ll last longer.

Natural cosmetics often work best when used regularly and carefully. You usually need less product, making them economical to use. By applying the products gently and allowing them to absorb properly, you get the most out of their nourishing properties.

When using sun cream, it is also important to ensure you are using it correctly. No sun cream provides all-day protection, so reapplying it regularly remains essential when exposed to sunlight. This helps to ensure responsible and effective sun protection.
For even protection, we recommend using a cream or lotion, so you can be sure that the sun cream is applied sufficiently and evenly to the skin.

Yes, with natural cosmetics, the scent and colour may vary slightly. This is because natural ingredients depend on the harvest and their origin. These variations are normal and do not affect the product’s effectiveness.

Service

The satisfaction of our customers is our priority and we do everything we can to ensure that our products and services are of the highest level!
If you are not completely satisfied, you can email us at [email protected]. You will receive a response within 3 working days by email from us. 
You can expect from The Green Beauty Shop that we will make every effort to solve your complaint together with you within reason and to your satisfaction. 


You can also always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated.
From 15 February 2016 it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the platform of the European Union.

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The Green Beauty Shop

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