Privacy Statement

Last modified on 24 May 2018.

 

The Green Beauty Shop respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially and in accordance with the applicable legal regulations.

 

Our website is safe! 
Your personal details are in good hands with us because our website is extra secure. An SSL certificate increases the security of a website by encrypting the data. Our website has such an SSL certificate. You can check this in the address bar. Our web address starts with 'https' instead of 'http'. The extra 's' stands for secure and shows that it is a safe website.

We appreciate the trust you place in us and we treat your data with the utmost care. We only use secure data storage that meets all legal requirements. Your data will at all times be protected and treated confidentially by us.

 

What personal data do we process?
We use your data to process the orders as quickly and easily as possible. For the rest, we only use this data with your permission. The Green Beauty Shop does not sell your personal data to third parties and only makes them available to third parties that are involved in the execution of your order.

The Green Beauty Shop uses the following collected data to provide its customers with the following services:

NAW data
Phone number
Invoice address
shipping address
E-mail address
Payment details
IP address
Order details


Why do we process personal data?
The Green Beauty Shop requires your personal data in order to provide you with the following services:

 

If you place an order, for the execution of the purchase agreement we need your order data such as your name, e-mail address, possibly telephone number, delivery address and payment data in order to process your order and to keep you informed of the progress. We store this data on a Secure Server. If you create an account at The Green Beauty Shop, you will always have access to this information when you are logged in.


Contact with our Customer Service is via e-mail and/or telephone, in which case we need your name, e-mail address, order details and possibly your telephone number. 


If you subscribe to our newsletter, we will send you an e-mail asking you to confirm your subscription. Only when you confirm your registration will your name, e-mail address and product details be included in our mailing list.  In our commercial e-mails, we use so-called 'tracking pixels'. By means of such a pixel we can see if an e-mail is being read and on the basis of this we can better adapt future mailings to your wishes. If you no longer wish to receive the newsletter, you can unsubscribe at any time by sending an email to us via our customer service.


You can sign up for our stock notification service if you want to be informed when a product is back in stock. If you have provided your email address via our website to receive a message as soon as a specific product is back in stock, your email address will be automatically deleted as soon as the email has been sent to you. The email will be automatically deleted 90 days after sending.


By writing a review, we give you the opportunity to acquire a discount code. If you decide to write a review, you can choose whether you want to add your name or other personal information.


Your N.O.W. and order data are processed by us for accounting purposes. 


In which cases do we process personal data?
We only process your personal data in the following cases:

You have given us permission to process your personal data for one or more specific purposes;
Processing is necessary for the execution of the sales contract;
Processing is necessary in order to comply with a legal obligation.


Processing of Personal Data
We work together with partners. These partners support us in the conclusion and execution of the sales agreement, delivery, customer service, accounting, administration, the provision of discount codes, the conception of newsletters, marketing, advertising.

In order to optimize our services to you, it may be necessary for your data to be processed by one of our partners. In this case, too, your data is safe! We have made strict agreements with all our partners to treat your privacy data with care and to comply with the legal privacy rules. As far as they are established outside the EU, these partners have complied with European regulations.

 

To this end, we have concluded processing agreements with Lightspeed (our partner for the website), Mailcampaigns (our partner for mailings), Google Analytics (website traffic) and Exact Software (our system for the business administration), Postnl (our parcel courier), and Shapzz (our customer message system for the product stock).

 

How long do we store your data?
We do not retain your personal data for longer than is necessary for the purpose for which it was collected. Data resulting from a fiscal retention obligation, accounts receivable and accounts payable, must be retained for seven years. Anonymised data are excluded from the above.

 

Objections to the processing of Personal Data?
It is not legally possible to object to the processing of personal data in general, but it is possible to object to the following processing activities:

Processing for direct marketing purposes
Processing for scientific, historical, research or statistical purposes
You can always request, view and/or change your data from us and you have the following rights with regard to your personal data: right of information and access, right to rectification, right of transferability, right to object, right to restriction of processing, right to erasure*  

The right to erase your personal data only applies in the following circumstances:

If the personal data are no longer necessary for the purpose for which they were collected;
When you revoke an earlier consent and there is no justification for the processing.
When you object to the basis on which the data are processed.
When the data are otherwise unlawfully processed.
Any request relating to these duties shall be examined within one (1) month of the date of the request. In the case of complex or substantial requests, the time limit may be extended by a further month.

 

Authority Personal data
We would like to be of service to you as much as possible when processing your personal data. If you have any comments or complaints about the way in which we process your data, we would like to hear from you. We will then gladly investigate the possibility of bringing your wishes in line with our business operations. In addition, under privacy legislation, you have the possibility to lodge a complaint with the authority personal data about the manner of processing personal data with the authority personal data.

 

Cookies
In order for our website to function better on your computer, we use cookies. Cookies are small pieces of information that are stored on your computer by your browser. These cookies provide information with regard to personal identification.

- We use functional cookies that are necessary for the website to function properly. For example, the cookie notification at the bottom of the website also works by means of a cookie. If you select 'OK' or scroll further on the website, this acceptance will be saved for one year. As a result, you do not have to go through the cookie notification and accept it again every time you visit.

- We also use cookies to measure website traffic using Google Analytics. Based on this measurement data, we can optimise the site and make it more user-friendly. These data are processed anonymously (without IP address) and are never provided to third parties, unless required by law. Not even with Google itself. However, we have concluded a processing agreement with Google to process such data in this way.

You can set your browser so that you do not receive any cookies when shopping at The Green Beauty Shop. However, our website will not function as well on your computer without these cookies.

 

Changes to this Privacy Statement 
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly, so that you are aware of these changes.

 

Contact details
The Green Beauty Shop
customerservice@greenbeauty.shop
Tel. +31 (0)88-0239100

 

Our Customer Service will help you if you need information about your data, or if you want to change it.

You expressly have the right to have your data corrected.

 

If you have any questions about the Privacy Statement of The Green Beauty Shop, please send an e-mail to customerservice@greenbeauty.shop

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