Service & FAQ
How do you deal with complaints?
The satisfaction of our customers is our priority and we do everything we can to ensure that our products and services are of the highest level!
If you are not completely satisfied, you can email us at [email protected] You will receive a response within 3 working days by email from us.
You can expect from The Green Beauty Shop that we will make every effort to solve your complaint together with you within reason and to your satisfaction.
You can also always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated.
From 15 February 2016 it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the platform of the European Union.